Worth Knowing Winter

Accommodation / Breakfast

If the dinner is not consumed, a discount of € 10 per day will be applied.

Additional Bills

To avoid any misunderstandings, we kindly ask you to provide your room number to the waiter before any charges are added to your bill and to check the receipt when signing.

Arrival / Departure

Our rooms and suites are available from 3:00 PM on the day of arrival. Unfortunately, every holiday must come to an end. We kindly ask you to vacate the room by 10:00 AM on the day of departure.

Baby Monitor

The baby monitor is available at the reception and is directly connected to the telephone line. The call can then be redirected to your mobile phone. This service is only available in the "Schlössl" suites.

Bar

Our newly built hotel bar, as well as the separate area and Smokers Club, are open from 11:00 am. Various music groups perform here several times a week from 8:30 pm to 10:30 pm.

Bathrobe

Is available free of charge in the room.

Billard

Two billiard tables are available in the game room. Balls and cues can be rented at the reception for a deposit of € 10. The game itself costs € 2.

Breakfast

The hearty, nutritious breakfast buffet is served in the dining room from 7:30 to 10:00 AM. The dinner menu is available. We kindly ask you to choose your main course in the morning.

Dentists

Dr. Reitmeir 0043 5285 63886
Dr. Altrichter (Ramsau) 0043 5282 4090

Dinner

Dinner is served in our dining room between 6:30 PM and 8:30 PM. We kindly ask you to dress appropriately. On the day of arrival, you will choose your main course for dinner. For a vegan diet, there is an additional charge of € 15.00 per day (includes a separate starter, main course, and dessert).

Doctors

Dr. Wachter 0043 5285 62622
Dr. Gredler 0043 5285 62550
Dr. Moser & Dr. Niedertscheider 0043 5285 63124
Dr. Dengg 0043 5285 62992
Dr. Sporer (Ramsau) 0043 5282 3758
Dr. Shafe-Schimanek 0043 5285 63189

Dogs

Your "four-legged" friends are welcome in our house. The price is € 20 per dog per day (without food). We kindly ask you to ensure that dogs do not damage the facilities (owner liability). Please note that dogs are not allowed in the dining room, wellness area, or garden.

Emergency Numbers

Fire Department: 122
Police: 133
Ambulance: 144
Mountain Rescue: 140 or 112

Fitness

Our fitness room is located on the first floor of our garden residence, right next to the sauna area, and is open daily from 7:30 AM to 10:00 PM. Children and teenagers under 16 are not allowed to enter. We kindly ask parents to take note of this. Thank you.

Funcourt

Our renovated tennis hall now also features a Funcourt for both adults and children.

Games

Various board and card games, as well as equipment (rackets, balls, cues), can be borrowed at the reception with a deposit of € 10.

Game Room

The game room is open daily from 8:00 AM to 10:00 PM for our younger guests. Please note that children are not supervised there (parents are responsible for their children). The cost for the arcade games is € 0.50, and for the table soccer, it is € 1.00.

Guest Card

Pick up your guest card at our reception and take advantage of it. With the guest card, you will receive numerous discounts in Mayrhofen.

Lunch Packages

We kindly ask you not to take any food from the breakfast buffet to your room or on excursions. We are happy to prepare a lunch package for you for € 8.00. As a substitute for breakfast in case of early departure, this is free of charge. Lunch packages can be ordered directly at our reception until 8:00 PM the day before.

Main Door

Our hotel entrance door is locked after 24:00. If you plan to go out late, please be sure to take your key card with you, as it also opens the hotel entrance door.

Massages

Indulge in a relaxing massage during your holiday. You can book your appointments at the reception the day before. A price list for the available massages can be found on the information board and in the hotel information brochure.

Padel Tennis

In our renovated tennis hall, there is now also a Padel Tennis court. The use of the court is free for our hotel guests. For external guests, the price is € 20 per hour.

Pharmacy

The Steinbock Pharmacy in Mayrhofen is open Monday to Friday from 8:00 AM to 12:30 PM and 2:30 PM to 6:30 PM, and on Saturdays from 8:00 AM to 12:00 PM. Information about night and weekend shifts, as well as emergency services, is available at the reception.

Price Information

Our room rates are quoted in Euros (€) per person per day, including half board and all taxes, excluding a local tax of € 2.20 per person per day for guests aged 15 and over.

Parking

Our underground garage is located directly at the hotel, and an additional outdoor parking lot is about 200m away (past the Europahaus and then left after two family houses). Please register your license plate at the reception so we can contact you in case of an emergency (e.g. open window, lights on, etc.). You will also receive the code for opening the barrier there.

Payment

We kindly ask that you settle your bill on the evening before your departure. The cash desk is open until 10:00 PM. We prefer cash payments, but also accept EC, VISA, and MASTERCARD.

Reception

Our reception is staffed daily from 7:30 AM to 11:00 PM. During these hours, we are available to assist you continuously. You can reach us at extension 100.

Safe

Each room is equipped with a free room safe, which is insured up to an amount of € 3,000.

Sauna

Take time to detox and relax. The "Nature" sauna area (including the relaxation area) with a Finnish sauna, aroma steam bath, herbal sauna, and infrared lounge is open daily from 3:00 PM to 9:00 PM. Sauna towels are provided. Children under 16 are not allowed (nudity area).

Additionally, you can enjoy our family sauna (textile sauna), which is directly connected to the indoor pool, together with your children.

Shoe Cleaning Machine

The shoe cleaning machine is located on the right, just before the entrance to the bar.

Ski & Snowboard Equipment

Our spacious ski room is accessible from the outside through the entrance door at the back of the house (the side with the guest garden) via the staircase, or internally through the lift next to the reception. The ski room is video monitored and can be opened using your room key.

We kindly ask you not to bring your equipment into the hotel, but to store your ski gear and shoes in the ski room!

Smoking

Out of respect for future guests staying in the room, we kindly ask you not to smoke in the rooms. Our Smokers Club in the bar area is available for your use.

Swimming Pool

Our swimming world is open from 07:30 AM to 08:00 PM. Don't forget to bring your room card for unrestricted access.

Table Tennis

Located in the basement, in front of the trampoline hall, and open daily from 08:00 to 22:00. Paddles and balls can be borrowed at the reception with a deposit of € 10.

Telephone - Internal Calls

To make free calls between rooms, simply dial the three-digit room number. If the room number is a single digit, dial 40 before the room number; for a two-digit room number, dial 4 before it.

Telephone - External Calls

To make an external call, first dial 0, followed by the country code (e.g., Germany 0049), and then the area code of your location without the leading 0. For example: Munich 0049 89.

Tennis

At the Berghof, it's time to serve! On 2 indoor courts, a Funcourt, and a Padel Tennis court, you can enjoy a great game. For our hotel guests, the use of the courts is free of charge. For external guests, the price is € 16 per indoor court per hour, € 11 per outdoor court per hour (summer only), and € 20 for Padel Tennis per hour.

Towels

For the sake of the environment, we kindly ask you to refrain from having your towels changed daily. If you would like fresh towels, please place the used ones on the floor, and your room attendant will replace them.

Trampoline Hall

Our new, action-packed trampoline hall, which opened in summer 2023, is located in the basement. It is open daily from 09:00 to 22:00.

Wake-up Call

Please dial 93 followed by the desired time in four digits, e.g., for 07:30 AM: 930730; for 08:30 PM: 932030, then hang up. To cancel, dial 94.

WiFi / Internet

You can enjoy free internet access throughout the hotel (except in the restaurant). Please note that we cannot guarantee a 100% connection for all devices and rooms. Access is via hotspot-berghof. There is no download limit, but the speed will be reduced after 5 GB of data usage.

Hotel Contract & Cancellation Policy

You can find our current cancellation policy here!

Subject to change and errors!