Worth Knowing Winter

Price information:

Our room rates are in Euro (€) per person/day incl. half board and all taxes, excl. local tax of € 2,20 per person/day from the age of 15

Children's reduction:

Children are welcome guests! For accommodation as 3rd or 4th person in the room of the parents we offer the following reductions depending on age and room category:

 

• 0 to 2 years free
• 3 to 5 years € 20,00
• 6 to 10 years 50
• 11 to 14 years 25%
• from 15 years 10% reduction
• Reductions for the 3rd & 4 persons in the suites Ahorn and Penken and for the 5th & 6th person in the suite are 20% each, regardless of age

Bed and breakfast:

If the dinner is not consumed, price reduction of € 12 per day

Arrival

Our rooms and suites are ready at 3pm on the day of your arrival.

Additional Bills

To avoid any possible misunderstandings on the room bill please give your room number to the waiter and check the receipt while signing.

Alarm call

Please dial 93 then the time using the 4 digit 24 hour clock e.g. for 7.30am dial 930730. For 8.30pm dial 932030. Then hang up. With 94 you can delete it.

Austrian twin bed

When you first look at them they appear to be double beds. Nearly all rooms have beds with 2 separate mattresses with 2 duvets on a double base which cannot be split.

Baby phone

Baby monitors are available at reception and are connected via the telephone (this service is only available for suites in the “Schlössl”).

Bar

The hotel bar is open daily from 11am with regular live music from 8.30pm to 23.30pm.

Bath robes

Available in the room free of charge.

Breakfast

A comprehensive buffet breakfast is served in the dining room between 7.30am and 10am. The menu for the evening dinner will be on your table. Please make your choice of main course in the morning. On your arrival day you do that at dinner.

Billiard

There are 2 billiard tables in the games room. Cues and billiard balls can be obtained from reception with a deposit of € 10,-. The game itself costs € 2,-

Chemist

Mayrhofen’s “Steinbock” pharmacy is open Monday till Friday from 8am to 12.30pm and from 2.30pm to 6.30pm & on Saturdays from 8am to 12 noon. Informations about emergency duty at weekends you’ll get at the reception.

Departure

Unfortunately all good things come to an end. We kindly request that you vacate your room by 10am.

Doctors

Dr. Wachter 0043 5285 62622
Dr. Gredler 0043 5285 62550
Dr. Moser & Dr. Niedertscheider 0043 5285 63124
Dr. Dengg 0043 5285 62992
Dr. Sporer (Ramsau) 0043 5282 3758

Dentists

Dr. Reitmeir 0043 5285 63886
Dr. Altrichter (Ramsau) 0043 5282 4090

Dogs

Your “four-legged” friends are welcome in our hotel. Please ensure they do not damage the furniture and fittings (owners are responsible for the actions of their dogs). There is a charge of € 15,- per day for each dog (food not included). Dogs are not permitted in the dining room and garden area (swimming pool).

Emergency telephone numbers

fire brigade 122
police 133
ambulance 144
mountain rescue 140 or 112

Evening meals

Are served in the dining room between 6.30pm and 8.30pm. We kindly request that you come suitable dressed for dinner. With vegan diet the supplement is € 15,00 per day (own starter, main course & dessert).

Front door

The main door to the hotel is locked from midnight! Should you stay out later, please take your room key cards with you as this will also open the front door.

Gym

Our fitness room is located on the first floor of our garden residence right next to the sauna world and is open daily from 7.30 a.m. to 10 p.m. Children and young people under 16 years of age are not allowed. We ask parents to pay attention to this. Thank you.

Games room

The games room is open daily from 8am to 10pm for our “mini” guests. Please note that there is no supervision for children and that you are responsible for your children.
Various video games has a cost of € 0,50 per game and table football € 1,-

Games

Various board and card games as well as equipment (rackets, balls, cues) can be obtained at reception for a deposit of € 10,-

Guest card

Gives you discounts in Mayrhofen. You can apply for this card after registration and pick it up during the opening hours of reception.

 

Lunch bags

We kindly ask you to not take away any food from the breakfast buffet to the room or for excursions. For that we can prepare you a lunch bag for € 5,- In case of an early departure before breakfast it’s free of charge. We kindly ask you to order it at reception until 8pm the evening before.

Massages

Spoil yourself and be pampered with a massage. Please book an appointment the day before at reception. Please find available massages and prices on the information board near reception.

Parking

We have two car parks for our guests. Underground parking is directly behind the hotel. The outside parking is 200m past the Europahaus and 2 flats on the left. Please register your car at reception so we can contact you in case of need (e.g. open window, lights on, etc.). The code to open the gate you’ll receive also there.

Payment

Please settle all outstanding bills at reception before 10pm on the evening before your departure. We accept cash, EC, VISA as well as MASTERCARD.

Reception

Daily open from 7.30am to 11pm, internal call 100.

Safe

All rooms are provided with a safe (free of charge) with an insurance premium of € 3.000,-

Sauna

Take the time to purify and relax. The "Nature" sauna landscape (including relaxation area) with a Finnish sauna, aromatic steam bath, herbal sauna and infrared lounge is open daily from 3:00 p.m. to 9:00 p.m. Sauna towels are on. Children under 16 years of age are not allowed (nude area).

In addition, you and your children can benefit from our family sauna (textile sauna) connected directly to the indoor pool.

Shoe cleaning machine

Right to the bar entrance

Ski and snowboard equipment

We request that you do not come into the hotel wearing ski or snowboard boots - please enter via the ski room.

Ski room

The ski room is in the cellar – accessed from inside the hotel via the lift next to reception and from outside via steps at the rear of the hotel (garden side). The ski room is monitored by CCTV and locked at night.

Smoking

Out of courtesy for future guests, please do not smoke in your room. Our "smokers lounge" is at your disposal.

Telephone

Internal calls
To call another room in the hotel is free of charge. To make an internal call, dial the three digit room number. Should you call a room that has just one digit, dial 40 first. To call a two digit number, dial a 4 and then the room number.

External calls
To obtain an outside line please dial 0 before the international code and the area code (missing off the first 0) e.g. Great Britain 0 0044

Tennis

Come and be served! You can let off steam on 2 indoor and 2 outdoor courts. For house guests our outdoor courts as well as our indoor courts (in winter and bad weather) is free of charge. For non-residents, the price is €16 per indoor space/hour and €11 per outdoor space/hour.

Table tennis

Is located in front of the trampoline hall and is open daily from 8am – 10pm. Rackets and balls can be obtained from reception for a deposit of € 10,-

Towels

Help protect the environment – please do not request new towels on a daily basis. Should you require a change of towels please leave the used ones on the bathroom floor.

Trampoline hall:

Our action-packed trampoline hall, new since summer 2023, is located in the basement. It is open daily from 9:00am to 10:00pm.

Wi-fi

Wi-fi connection is available for free at the whole hotel area (except restaurant). There’s no 100% guarantee to receive on all devices and rooms.  Access point hotspot-berghof! There’s no download limitation but the speed is reduced after 5 GB.

GTC & Cancellation Conditions

Our current cancellation conditions can be found here!

Content is subject to change! Errors may occur!