Worth Knowing Summer
Booking information and much more for your summer holiday
Price information:
Our room rates are in Euro (€) per person/day incl. half board and all taxes, excl. local tax of € 2,20 per person/day from the age of 15
Children's reduction:
Children are welcome guests! For accommodation as 3rd or 4th person in the room of the parents we offer the following reductions depending on age and room category:
- Children up to 5 years are our free guests
- from 6 to 10 years 50% reduction
- from 11 to 14 years we grant 30% reduction
- from 15 years and adults 10% reduction
Bed and breakfast:
If the dinner is not consumed, price reduction of € 10 per day
Arrival:
Our rooms and suites are ready at 3pm on the day of your arrival.
Additional bills:
To avoid any possible misunderstandings on the room bill please give your room number to the waiter and check the receipt while signing.
Alarm call:
Please dial 93 then the time using the 4 digit 24 hour clock e.g. for 7.30am dial 930730. For 8.30pm dial 932030. Then hang up. With 94 you can delete it.
Austrian twin bed
When you first look at them they appear to be double beds. Nearly all rooms have beds with 2 separate mattresses with 2 duvets on a double base, which cannot be split.
Baby phone
Baby monitors are available at reception and are connected via the telephone (this service is only available for suites in the “Schlössl”).
Bar
The hotel bar is open daily from 11am till midnight.
Bath robes
You can borrow these from reception for a deposit of € 10,- per robe for the duration of your stay. By changing before departure there’s a € 5,- cleaning charge.
Beer garden
Throughout the summer season (ap. begin June till begin September) we provide live music entertainment in the garden with various grilled specialities. Entrance at no charge.
Bike room and hiking boots
The bike room is in the cellar – accessed from inside the hotel via the lift next to reception and from outside via steps at the rear of the hotel (garden side). It’s monitored by CCTV and locked at night. We kindly ask you not to enter the hotel with mountain boots, but to keep your equipment and shoes in the bike cellar!
Bicycles
Explore the beautiful Ziller Valley by bike! There’s a limited number of bicycles available to hire from 7.30am at reception free of charge during the summer season. Even brand-new E-Bikes can be rent.
Breakfast
A comprehensive buffet breakfast is served in the dining room between 7am and 10am. The menu for the evening dinner will be on your table. Please make your choice of main course in the morning. On your arrival day you do that at dinner.
Chemist
Mayrhofen’s “Steinbock” pharmacy is open Monday till Friday from 8am to 12.30pm and from 2.30pm to 6.30pm & on Saturdays from 8am to 12 noon. Informations about emergency duty at weekends you’ll get at the reception.
Children
A large outdoor playground is located next to the tennis hall and our indoor play room "Bergli's Adventure Land" is located on the ground floor of our garden residence right next to the Aqua World.
Departure
Unfortunately all good things come to an end. We kindly request that you vacate your room by 10am.
Doctors
Dr. Wachter 0043 5285 62622
Dr. Gredler 0043 5285 62550
Dr. Moser & Dr. Niedertscheider 0043 5285 63124
Dr. Dengg 0043 5285 62992
Dr. Sporer (Ramsau) 0043 5282 3758
Dr. Shafe-Schimanek 0043 5285 63189
Dentists
Dr. Reitmeir 0043 5285 63886
Dr. Altrichter (Ramsau) 0043 5282 4090
Dogs
Your “four-legged” friends are welcome in our hotel. Please ensure they do not damage the furniture and fittings (owners are responsible for the actions of their dogs). There is a charge of € 15,- per day for each dog (food not included). Dogs are not permitted in the dining room and garden area (swimming pool).
E-Bike
see “Bicycles”
Emergency telephone numbers
fire brigade 122
police 133
ambulance 144
mountain rescue 140 or 112
Evening meals
Are served in the dining room between 6pm and 8pm. We kindly request that you come suitable dressed for dinner. Thank you. During the summer season we offer the opportunity of having supper in the beer garden. There’s a various choice of grilled specialities. Should you be interested please obtain a BBQ voucher from reception after breakfast. With vegan diet the supplement is € 15,00 per day (own starter, main course & dessert).
Front door
The main door to the hotel is locked from 11pm! Should you stay out later, please take your room key card with you as this will also open the front door.
Gym
Our fitness room is located on the 1st floor of our garden residence next to the sauna area and is open daily from 7 a.m. to 10 p.m. Children and young people under 16 years of age are not allowed. We ask parents to pay attention to this. Thank you.
Games room
The playroom is open daily from 8:00 a.m. to 10:00 p.m. for the little guests. Please note that your children will not be supervised there. (Parents are responsible for their children). The cost of the video game machines is € 0.50 - for table football it is € 1.
Games
Various board and card games as well as equipment (rackets, balls, cues) can be obtained at reception for a deposit of € 10,-
Guest card
Gives you discounts in Mayrhofen. You can apply for this card after registration and pick it up during the opening hours of reception.
Lunch bags
It’s not allowed to take away any food from the breakfast buffet to the room or for excursions. For that we can prepare you a lunch bag for € 5,- In case of an early departure before breakfast it’s free of charge. We kindly ask you to order it at reception until 8pm the evening before.
Massages
Spoil yourself and be pampered with a massage. Please book an appointment the day before at reception. Please find available massages and prices on the information board near reception.
Nordic Walking sticks
Free rental at reception.
Outdoor Pool
(12m x 5m x 1,48m) The swimming pool is open to hotel guests from 8.30am until 6.30pm.
Parking
We have two car parks for our guests. Underground parking is directly behind the hotel. The outside parking is 200m past the Europahaus and 2 flats on the left. Please register your car at reception so we can contact you in case of need (e.g. open window, lights on, etc.). The code to open the gate you’ll receive also there.
Payment
Please settle all outstanding bills at reception before 10pm on the evening before your departure. We accept cash, EC, VISA as well as MASTERCARD.
Reception
Daily open from 7.30am to 11pm, internal call 100.
Safe
All rooms are provided with a safe (free of charge) with an insurance premium of € 3.000,-
Sauna
Take the time to purify and relax. The "Nature" sauna landscape (including relaxation area) with a Finnish sauna, aromatic steam bath, herbal sauna and infrared lounge is open daily from 3:00 p.m. to 9:00 p.m. You can find towels in the sauna. Children under 16 years of age are not allowed (nude area).
In addition, you and your children can benefit from our family sauna (textile sauna) connected directly to the indoor pool.
Shoe cleaning machine
Right to the bar entrance
Smoking
Out of courtesy for future guests, it is not allowed to smoke in your room. Our "smokers lounge" is at your disposal.
Squash
The squash court is open daily from 8am – 10pm. Rackets, balls and tokens can be obtained at reception. Charge per racket € 2,50. Please book in advance.
Telephone
Internal calls
To call another room in the hotel is free of charge. To make an internal call, dial the three digit room number. Should you call a room that has just one digit, dial 40 first. To call a two digit number, dial a 4 and then the room number.
External calls
To obtain an outside line please dial 0 before the international code and the area code (missing off the first 0) e.g. Great Britain 0 0044
Tennis
Come and be served! There are 2 outdoor spaces and 2 indoor spaces available depending on the occupancy. The outdoor spaces are free for house guests, indoor spaces can be used free of charge in bad weather.
Table tennis
1 table is located in front of the fitness room and 1 at the tennis café. Rackets and balls can be obtained from receptions for a deposit of € 10,-.
Towels
Help protect the environment – please do not request new towels on a daily basis. Should you require a change of towels please leave the used ones on the bathroom floor.
Wi-fi
Wi-fi connection is available for free at the whole hotel area (except restaurant). There’s no 100% guarantee to receive on all devices and rooms. Access point hotspot-berghof! There’s no download limitation but the speed is reduced after 5 GB.
GTC & Cancellation Conditions
Our current cancellation conditions can be found here!
Content is subject to change! Errors may occur!
